NOVA OCEAN Logistics implements the principle of handling customer complaints within a time limit. In principle, complaints received during working days will be dealt with within five working days. If the handling cannot be completed within five working days due to major reasons, we will inform the customer of the handling process of the complaint by telephone, email or SMS within five working days, and inform the customer of the progress according to the actual situation or needs of the processing process in the subsequent processing process.

Your attention is our most valuable asset, we will listen to your needs and opinions, thank you for your strong support of our work.